Why is my tracking number not updating online?
Since we are working with an overseas fulfillment center please allow 4-7 days for your tracking number to be updated in their system once your shipping confirmation email is received.
Please be assured that once your tracking number is sent to you, your order has in fact shipped. Some tracking numbers may display that your order is not found or is still in Asia even when it is well on its way to you, this is because Asia is one of the largest International postal hubs and updating their tracking systems can take time.
What if there are items missing or incorrect products when I receive my order?
For missing or wrongly shipped items, please contact us at [email protected]. Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.
I would like to change my items ordered. What should I do?
Amending your order is allowed on or before 11:59pm (CST) on the same day from the order being placed. You may contact us via [email protected] to request for change.
How do I know that my order has been successfully submitted?
You will receive an email confirmation containing the Order Number and details of your purchase. Once your order has been shipped you will receive another email confirmation, your shipping confirmation email, which will contain your tracking number and other details regarding order status in it.
How do I view what’s in my shopping cart?
To view the contents of your cart, click on the Cart icon located on the top of the website page. Once you click on this icon, you can easily change the quantity you want to purchase of any item in your cart by updating the number in the quantity field. You can also delete any item in your cart by clicking the “Remove” link to the bottom of the quantity listing.
How do I remove items from my cart?
First, click on the “Cart” icon in the upper-right corner of your screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” button above the quantity list. This will automatically remove the item and have the page refresh to have your changes reflected.
When can I expect to receive my shipment?
All orders are shipped from our warehouse within 5 business days of the order being placed. Shipment will arrive in between 7-14 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires customs clearance or inspection, or transportation delay caused by carrier service.
How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order through our Track Your Order.